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MBA
of Public Administration & e-Government
The
Public Administration & e-Government Program
1.
The first 60% of the course
(The new Government tools)
In
this period will be taught several procedures
that are today applied in the modern management
of companies and of Governments.
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CIO
Chief Information Officer Role
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General
Control Theory
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Feedback
Control System
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Management
by Exception
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ERP
Enterprise Resources Planning
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Internet
Telephony (Voice over IP)
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CRM
Customer Relationship Management & Call
Centers
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Internet
Sales & Marketing
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e-Commerce,
B2B and B2C, e-Procurement
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Telecommuter
(Distance work)
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Geo-Spatial
& Informatics Integration
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SCM
Supply Chain Management & RFID
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Business
Automation & Workflow
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Project
Management PM
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Business
Intelligence BI
2.
The second 40% of the course
(The old Government matters)
In
this period will be taught the specific
strategies of an e-Government.
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Accessibility
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Co-operation
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Capability
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Security
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Efficiency
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Participation
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Other
e-Strategies.
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These are some brief notes on Public Administration & e-Government
- 1
Dr. S. Maurer,
MBA Professor
The vision for e-Governmënt is that you will be able to find public information and services within your government departments quickly and easily over the internet.
Using the internet portals to create one-stop shops is one currently popular e-government approach to improving the delivery of public services to citizens.
Technologies like the internet may be changing the way that governments interact with citizens and businesses, but that's only part of the puzzle. What happens behind an e-government web site is a fundamental change in the way that government business is being conducted.
The crm will enable councils to work together, saving time and resources.
Quality rather than quantity should be the watchword for your e-government work. The percentage of people using services online rather than the percentage of services available should be the measure by which the success of the e-government programme is judged. Therefore, greater attention should be paid to delivering services, which are not only attractive, but also deliver the greatest benefits to citizens.
e-government is in principle nothing new. Governments were among the first users of computers. But the global proliferation of the internet, which effectively integrates information and communications technology on the basis of open standards, combined with the movement to reform public administration known as New public management, has for good reason generated a new wave of interest in the topic.
e-government it is more about leading change and transforming institutional processes with technology as the enabler and leadership as the driver. e-government Fellows offer a unique perspective on e-government and the challenges of implementing it [see Reach for the Future]. Also, e-government can be funded through reengineering and other management improvements.
The e-government portal will be useful only if the information and services the portal is making accessible are described consistently. You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time. These descriptions are called Metadata.
You need to help councils recognise crm as a change enabler and help them use crm to become more open, more accountable, more inclusive and better able to lead their communities in an informed and cohesive way.
The implications of it for the future of government are as yet dimly perceived, notwithstanding a stream of speculation and informed commentary on the future of democracy and governance.
Have we achieved the 'benefits' that were used to justify the e-government program? How do we continue to improve our services and build upon the foundations that we will have created?
Among the most interesting and challenging sociotechnological issues of e-government are in the area of e-Democracy, which aims to apply information and communication technology to improve the public opinion formation process central to government’s primary regulatory function.
E-government is about improving the work of all branches of government, not just public administration in the narrow sense.
e-government can improve efficiency, increase citizen involvement and help achieve reform – but it is not enough just to open up a website and wait for visitors to start flooding in.
The number of people in the United States seeking government-related information online increased 70% between 2000 and 2002, from 40 million in 2000 to 68 million in 2002, according to a Pew internet and American Life study.
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These are some brief notes on Public Administration & e-Government
- 2
Dr. S. Maurer,
MBA Professor
E-government is about improving the work of all branchës of government, not just public administration in the narrow sense.
By marking out e-government as an activity distinct from health, education or quality of life, we promote the idea that implementing e-government is an end in itself.
More people are online than ever before and government agencies are improving their web sites to provide more information and services for public access.
New technologies are changing the way that law enforcement investigates suspected criminals from tracking e-mails and eaves dropping cellular phone calls. These examples of e-government, and many others, show how it is changing the way we share information, transact business, and make decisions. Lawyers are among the many professionals impacted by these changes.
The e-government portal will be useful only if the information and services the portal is making accessible are described consistently. You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time. These descriptions are called Metadata.
government decision makers must make the most of scarce resources and at the same time respond to ever-increasing demands for improved performance and the new e-government technology. Thus the need for wise investment in information technology continues to grow.
Technologies like the internet may be changing the way that governments interact with citizens and businesses, but that's only part of the puzzle. What happens behind an e-government web site is a fundamental change in the way that government business is being conducted.
The e-government ROI analysis that will answer these types of questions considers how much the investment contributes to achieving program goals and producing the desired results. it considers direct, indirect, and opportunity costs. The indirect costs include such things as training and administration over time. An opportunity cost could be the loss of return or revenue you would have received had you chosen a different alternative.
Often there is not a hard-and-fast distinction between e-government and e-democracy. Take voting technology. To the extent that improved voting technology reduces government's cost of conducting a reliable vote, it is e-government. But to the extent it systematically influences who votes, whose votes are actually counted or any other variable that affects the translation of voter preferences into public policy, it is e-democracy.
An e-government key factor… is the implementation phase. Usually governments underestimate this phase focusing instead mostly on design and development.
To some, e-government might seem to be little more than an effort to expand the market of e-commerce from business to government. Surely there is some truth in this.
Many of us have already experienced the potential of the web to change our relationships with other individuals, with the business community, and more recently with e-government. Getting citizens out of line and getting them online are phrases that are being used to create visions of the new relationship between citizens and government.
e-government it is more about leading change and transforming institutional processes with technology as the enabler and leadership as the driver. e-government Fellows offer a unique perspective on e-government and the challenges of implementing it [see Reach for the Future]. Also, e-government can be funded through reengineering and other management improvements.
Have we achieved the 'benefits' that were used to justify the e-government program? How do we continue to improve our services and build upon the foundations that we will have created?
e-government might enable a citizen to access the form they need to fill out to order a copy of their birth certificate without needing to know that the health Department handles the request. Other services that citizens want online include renewing a driver's license, voting on the internet, filing taxes, and obtaining park information.
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These are some brief notes on Public Administration & e-Government
- 3
Dr. S. Maurer,
MBA Professor
Introducing electronic voting is mainly a question of offëring a package of electronic services [such as online voting, egistration, postal vote application] in line with other online service initiatives. Of course there are policy questions to consider as well, such as authentication and security, but in broad terms, the act of casting and counting a vote can be considered the service element of the democratic process.
e-government is in principle nothing new. Governments were among the first users of computers. But the global proliferation of the internet, which effectively integrates information and communications technology on the basis of open standards, combined with the movement to reform public administration known as New public management, has for good reason generated a new wave of interest in the topic.
You must bring clarity and definition to the role of customer relationship management within local authorities and support councils in delivering modern, successful, and effective local government services.
e-government is going to be a prime enabler for transformation of the way that central and local government interact and communicate with Citizens.
What are the future e-government trends? Pointing to the future, one key point came out of the lively discussion from the floor. Not enough is being done at the moment to bridge the divide between the local politicians and chief officers who have to drive e-government policy and practice, and the it practitioners who understand the more technical aspects.
The implications of it for the future of government are as yet dimly perceived, notwithstanding a stream of speculation and informed commentary on the future of democracy and governance.
E-government is about improving the work of all branches of government, not just public administration in the narrow sense.
Investment e-government decisions in the public sector, whether they involve it or not, necessarily take place in a context of political and policy influences. No matter how solid or technically sophisticated an ROI analysis may be, it will not likely be the sole determinant of an investment decision. When deciding how to prepare and present an ROI analysis, therefore, it is best to take into account all the potential risks that influence the decision process.
To develop an understanding of the role of e-government and e-Governance in today's society and in public organizations, with an emphasis on the effective management of information and its flow.
Technologies like the internet may be changing the way that governments interact with citizens and businesses, but that's only part of the puzzle. What happens behind en e-government web site is a fundamental change in the way that government business is being conducted.
e-commerce is not at the heart of e-government. The core task of government is governance, the job of regulating society, not marketing and sales.
New public management is a kind of management theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.
e-government e-Commerce is the transaction of money for government services, or vice versa, government purchasing. People can pay Federal taxes electronically and many states are following suit by beginning to accept online tax payments.
The challenge for e-government is to continually embrace the opportunities that the online world provides and ensure that community needs and expectations are met, while at the same time ensuring program and cost effectiveness for government.
All surveys indicate strong demand for e-government from citizens and business and significant benefits flowing from access to online services. government agencies demonstrated significant improvements in efficiency and reduced costs. The findings provide strong support for the Better Services, Better government strategy.
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These are some brief notes on Public Administration & e-Government
- 4
Dr. S. Maurer,
MBA Professor
The past few years has sëen significant growth in the number of e-government services available over the internet. The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.
government decision makers must make the most of scarce resources and at the same time respond to ever-increasing demands for improved performance and the new e-government technology. Thus the need for wise investment in information technology continues to grow.
The crm will help local authorities realise their ambitions to deliver better services, modernisation and e-government.
To achieve e-government goals, an e-government program must consider and address three interrelated areas of Policy, management, and technology. Policy greatly outranked management more than 2:1 and technology 4:1 as the priority area of e-government interest.
Effective e-government also means enabling the potential for government services to be delivered in an integrated way. The aim is to make it as easy and convenient as possible for customers to reach the government service required, without needing to know who in government provides the service.
e-government is as varied and complex as government itself. While government is a dynamic mixture of goals, structures, and functions that serve mulTIPle and diverse constituencies, e-government initiatives incorporate technology to improve the way it serves those constituencies.
The crm will enable councils to work together, saving time and resources.
Why do government officials love e-government and hate e-democracy? The answer is implicit in the definition of the question. e-government uses information technology to make government operate more efficiently, often by copying techniques first developed in the private sector. E-democracy uses information technology to make elected officials more accountable to the public.
We are only starting to understand how the internet can contribute to the health and strength of representative democracy.
e-government impacts the way we interact with government agencies at all levels, whether that interaction takes place through telephone, fax, e-mail, a web site, or directly into a data base.
What is e-government policy? e-government is a national strategy that has been launched to ensure that all local and central government services should be made electronically available in the future years.
e-government is a complex task and requires agreement and coordination across agencies and jurisdictions, and the creation of a technical infrastructure that can sustain the services. Matters such as sharing of experience, data and resources must be tested and considered by any e-government agency.
online service delivery provides enormous opportunities to government, individuals and business. For government, online service delivery presents ways for more efficiently and effectively delivering services to citizens, while at the same time providing savings.
In the minds of elected officials, encouraging e-government is a win-win proposition. The public loves to cut waste while improving service, and politicians are happy to show that tax dollars are being spent more efficiently.
e-government is not only or even primarily about reforming the work processes within and among governmental institutions, but is rather about improving its services to and collaboration with citizens, the business and professional community, and nonprofit and nongovernmental organisations such as associations, trade unions, political parties, churches, and public interest groups.
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